We take your privacy seriously. This page explains exactly what personal data we collect, how we use it, and the rights you have as a player on jackpotgame.app.
Last updated: June 2025 | Applies to all users of jackpotgame.app
jackpot game operates jackpotgame.app, a mobile-first online entertainment platform offering casino-style games, live dealer tables, and sports betting services to players in the Philippines. We are committed to protecting the personal information of every player who registers and plays on our platform. This Privacy Policy explains in plain language what data we collect, why we collect it, how long we keep it, and who we may share it with. By creating an account or continuing to use jackpotgame.app, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, you may contact us at [email protected] at any time.
When you register for an account, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process required by our licensing obligations, we may also collect a copy of a valid government-issued ID and a selfie or proof-of-address document. When you make deposits or withdrawals, we collect transaction details such as the payment method used, transaction amounts in Philippine pesos (₱), and timestamps. We also automatically collect technical data including your IP address, device type, browser version, and session activity logs each time you access the platform. This technical data helps us maintain platform security, detect fraud, and improve the overall experience for Filipino players.
Your personal data is used primarily to create and manage your account, verify your identity, and process deposits and withdrawals in ₱ PHP. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Transaction and gameplay data is used to monitor for responsible gaming indicators and to comply with our anti-money laundering obligations under Philippine regulations. Technical and device data is used to protect your account from unauthorised access and to optimise platform performance across mobile and desktop browsers. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review.
We process your personal data on the following legal grounds: performance of a contract (to provide the gaming services you have signed up for); compliance with legal obligations (identity verification, anti-money laundering, and responsible gaming requirements); legitimate interests (fraud prevention, platform security, and service improvement); and, where required, your explicit consent (for example, for optional marketing communications). You may withdraw consent for marketing communications at any time by contacting [email protected]. Withdrawing consent for optional processing will not affect the lawfulness of processing carried out before withdrawal, nor will it affect your ability to continue using the platform.
jackpotgame.app uses essential cookies to keep you logged in, remember your preferences, and maintain session security across pages. We also use analytics cookies to understand how players navigate the platform so we can improve usability and fix technical issues. No third-party advertising or tracking cookies are placed on your device without your knowledge. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain platform features. A full list of the cookies we use and their purposes is available on request by emailing [email protected].
We do not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or to protect the rights and safety of our players and staff. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified in advance of any such change.
We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in line with Philippine anti-money laundering regulations and our licensing requirements. Transaction records and identity verification documents are kept for the full retention period to allow for regulatory audits and dispute resolution. Technical logs are retained for a shorter period of up to 12 months and are then securely deleted. When data is no longer required, we destroy it using industry-standard secure deletion methods. You may request early deletion of certain data types by contacting us, subject to our legal retention obligations.
As a player based in the Philippines, you have the right to access a copy of the personal data we hold about you, to request correction of any inaccurate information, and to request deletion of data that we are no longer legally required to retain. You also have the right to object to certain types of processing and to request that we restrict processing of your data while a complaint is being investigated. To exercise any of these rights, please send a written request to [email protected] with your registered email address and a brief description of your request. We will respond within 30 days and will not charge a fee for reasonable requests.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and jackpotgame.app is encrypted using TLS (Transport Layer Security). Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all staff with data access receive regular privacy and security training. We conduct periodic security assessments and promptly address any vulnerabilities identified. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities as required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through an in-platform notice. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of jackpotgame.app after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you may close your account by contacting our support team.
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